Position Summary/About the role

Title: Quality Control Team Manager
Location: Oakland, CA (Schedule - Hybrid preferred (local to Oakland) currently 2 days in office but open to remote to widen the search if you have difficulties finding candidates)
Duration: 9 months
Functional Job Description:
This leadership role oversees the Program Quality team within the Journey Experience (JX) business group, which leads digital strategy, product management, member self-service experience, digital capability delivery, and platform stability and enhancements. The Program Quality team serves as the quality assurance function for the JX operating model, with the JX organization itself treated as the "program under review. The manager leads a team of three staff responsible for ensuring that JX teams operate with clearly defined processes, artifacts, cross-team engagement protocols, and measurable performance standards. Acting as a hybrid of internal audit, coaching, facilitation, and reporting, the team evaluates how effectively JX teams execute against their operating commitments while helping teams strengthen consistency, transparency, and delivery discipline. The role facilitates governance checkpoints and decision activities, supports adoption of quality frameworks, and provides oversight of metrics, performance review inputs, and portfolio reporting. The Program Quality team also contributes operating model subject matter expertise in areas such as process design, artifact standards, performance metrics, and program oversight to help ensure the JX organization delivers digital products and capabilities with consistent quality and accountability. Program and product management experience is required.
Essential Functions:
FYI: To direct is defined as translating organizational strategy into team priorities, ensuring that outputs align with governance and enterprise goals.
Direct validation frameworks application across teams for journey analysis and redesign.
Direct technical feasibility oversight by translating strategy into enforceable deliverables.
Direct system readiness and reliability validation by overseeing consistent applications.
Direct UAT and regression testing by ensuring cross-team adoption.
Direct KPI stewardship by standardizing approaches and targets.
Direct post-release review consistency across teams.
Direct root cause program by enforcing framework use and action closure.
Direct risk and issue tracking by monitoring adoption and results.
Direct ecosystem impact oversight by monitoring dependencies.
Direct audit, compliance, and privacy review by overseeing processes.
Qualifications:
Bachelor's or equivalent. Leadership and project management; experience translating strategy into enforceable processes across teams.
Knowledge, Skills, and Abilities:
FYI: To ensure is defined as guaranteeing standards are met across teams, aligning resources and policies.
Ensure product development concepts, practices, standards and processes across teams.
Ensure identification of key issues critical to organizational needs and the success of desired products, services, and enhancements.
Ensure research, collection, and analysis of targeted information to determine product options or alternatives.
Ensure organization and project/program management practices to plan, track, and deliver work.
Ensure oral communication to effectively convey and explain information to varied audiences.
Ensure written communication to draft clear, concise documentation, reports, and specifications.
Ensure consensus-building and information exchange among project teams and internal/external stakeholders.
Ensure use of Microsoft Office Suite and collaboration tools in daily work.
Ensure use of AI and automation technologies to foster organizational and business process change.
Special Conditions:
Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and member records, health records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. The employee understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to such information to individuals who have a legitimate business need to know. They ensure that sensitive information is properly safeguarded and follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

About CVC

Compu-Vision Consulting, Inc. is a leading provider of consulting and workforce solutions across IT, healthcare, engineering, life sciences, and professional services. Since 1998, we have supported organizations nationwide with scalable, cost-effective services that drive innovation and operational excellence. Backed by an experienced professionals and strong industry expertise, Compu-Vision is a trusted partner helping mission-driven organizations navigating complex and evolving needs. Join us and be part of a team dedicated to quality, accountability, and measurable impact across industries.

Equal Opportunity Employer Note

Compu-Vision Consulting, Inc. is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, veteran status, or any other characteristic protected by law.