Position Summary/About the role

Title: Systems Reliability Team Manager
Location: Location: Oakland, CA (Schedule - Hybrid preferred (local to Oakland) currently 2 days in office but open to remote to widen the search if you have difficulties finding candidates)
Duration: 9 months
Functional Job Description:
This leadership role combines product management and software development lifecycle (SDLC) oversight within the Journey Experience (JX) business group, which leads digital strategy, pension administration system (Client) product management, member self-service experience, digital capability delivery, and platform stability and enhancements. The System Reliability team operates at the front of the Client SDLC, translating business needs into clear business requirements for technology teams responsible for application development. The manager leads a team of seven staff responsible for production and data incident troubleshooting to identify and resolve system defects while ensuring reliable system performance. The role establishes business priorities for technology delivery and oversees the ongoing performance, stability, and evolution of the Client platform through platform roadmap planning, policy and compliance alignment, portfolio delivery coordination, vendor strategy oversight, and ongoing digital product strategy. Experience with pension or retirement administration systems is preferred but not required.
Essential Functions:
FYI: To direct is defined as translating organizational strategy into team priorities, ensuring that outputs align with governance and enterprise goals.
Direct reliability/platform roadmap aligned to enterprise strategy and funding.
Direct policy enforcement for change, release, and incident management.
Direct availability, performance, and KPI targets with accountability.
Direct vendor strategy and contract performance for core platforms.
Direct product strategy that delivers continue process and system improvements.
Qualifications:
Bachelor's or equivalent. Portfolio and policy governance experience across systems; able to translate strategy into standards and accountability.
Knowledge, Skills, and Abilities:
FYI: To ensure standards are met across teams, aligning resources and policies.
Ensure core systems and platform concepts (APIs, messaging, data stores, environments, release mgmt) across teams.
Ensure incident management practices and post-incident learning.
Ensure observability tooling (logs, metrics, traces) and alert tuning.
Ensure change/configuration management aligned to policy and audit needs.
Ensure CI/CD pipelines and deployment automation appropriate to risk level.
Ensure security basics and vulnerability remediation.
Ensure documentation standards including runbooks, diagrams, and KB entries.
Ensure cross-team communication with Design, Capabilities, and QC to coordinate delivery.
Special Conditions:
Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and member records, health records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. The employee understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to such information to individuals who have a legitimate business need to know. They ensure that sensitive information is properly safeguarded and follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

About CVC

Compu-Vision Consulting, Inc. is a leading provider of consulting and workforce solutions across IT, healthcare, engineering, life sciences, and professional services. Since 1998, we have supported organizations nationwide with scalable, cost-effective services that drive innovation and operational excellence. Backed by an experienced professionals and strong industry expertise, Compu-Vision is a trusted partner helping mission-driven organizations navigating complex and evolving needs. Join us and be part of a team dedicated to quality, accountability, and measurable impact across industries.

Equal Opportunity Employer Note

Compu-Vision Consulting, Inc. is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, veteran status, or any other characteristic protected by law.