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NYC311 Project Manager 26-02732
19 March 2026
Brooklyn , NY

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Position Summary/About the role
Title: NYC311 Project Manager
Location: Brooklyn, NY
Duration: 1 year
Hybrid: 3 days in office / 2 days remote
Job Description:
SCOPE OF SERVICES
  • The program manages, enhances and supports the City incident-oriented Customer Service Management System (CSMS). CSMS is used to provide many vital functions, which are essential in supporting the City's response to crises, and more commonly other urgent matters such as serving the public and handling all requests for government and non-emergency services, connecting residents, business owners, and visitors with the information and people who can help them best.
  • It is an established program with a regular team structure and release cadence. Work is planned quarterly, and a dedicated team supports the application handling breakfix, enhancements and maintenance work. The team works closely with other Agencies to implement new features.
  • CSMS' workstreams include the Call Center, Online Portal, SMS/Text and mobile application
  • The Project Manager will assist with planning and coordinating team activities for the 311 CSMS. They will provide overall project management for different workstreams and serve as the first point of escalation for issues and risk management. They will assist with Program Intake, work planning efforts, Release Management and Support & Maintenance activities. The Project Manager will work closely with the Product Manager and Leadership team to execute work plans, remove blockers and deploy new features for NYC customers.
TASKS:
  • Oversee releases from initial requirements gathering through final delivery and ongoing support, ensuring timely completion, product roadmap alignment, and stakeholder satisfaction.
  • Develop and maintain detailed project plans, schedules, and resource allocations while managing multiple concurrent workstreams.
  • Identify potential project risks or bottlenecks early and implement mitigation strategies to keep operations running smoothly.
  • Support management of projects that involve development groups both inside and outside of the core 311 application team.
  • Facilitate regular stakeholder meetings and provide clear, concise status reports to executive leadership and oversight committees.
  • Confer with project personnel to identify and quickly resolve problems to maintain momentum and quality.
  • Work with the team and the product owner to release new product features, and that quality is never compromised.
  • Coordinate Release Management across workstreams and environments; manage release paths and resolve contentions.
  • Follow Change Management processes to obtain necessary approvals for production deployment.
  • Coordinate and manage Production outages including engaging other teams, vendors and consultant resources.
  • Deliver digital applications by being the agile delivery manager for multidisciplinary product teams.

MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have mandatory skills will not be considered

  • A bachelor's degree in information technology, Project Management, Public Administration, or a closely related field.
  • A minimum of 8 years of experience managing complex IT projects, preferably within the public sector or a highly regulated industry .
  • Strong project management capabilities with the capability to break down a large project into small, manageable tasks, assign them clearly, and track how one task depends on another to prevent bottlenecks.
  • Proven ability to lead cross-functional teams and manage projects involving various stakeholders with competing priorities.
  • Excellent written and verbal communication skills, with strong presentation and public speaking skills.
  • Proficiency with Azure DevOps project management software.
  • Knowledge of risk management techniques and mitigation planning, paired with an awareness of current technology trends and tools.
  • Experience with Agile, Scrum, or Waterfall methodologies and how to apply them to government workflows.
  • Attention to detail and excellent problem-solving skills.
About CVC
Compu-Vision Consulting, Inc. is a leading provider of consulting and workforce solutions across IT, healthcare, engineering, life sciences, and professional services. Since 1998, we have supported organizations nationwide with scalable, cost-effective services that drive innovation and operational excellence. Backed by an experienced professionals and strong industry expertise, Compu-Vision is a trusted partner helping mission-driven organizations navigating complex and evolving needs. Join us and be part of a team dedicated to quality, accountability, and measurable impact across industries.
Equal Opportunity Employer Note
Compu-Vision Consulting, Inc. is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, veteran status, or any other characteristic protected by law.