PURPOSE OF POSITION:
Under the direction of the clinician, department supervisor or designee, provide the highest standards of clinical support to the MACC practice. Delivers excellent customer service to patients through participation in a medical care team. Demonstrates a high level of competence with clinical support in accordance with MACC's policies and procedures.
PRIMARY DUTIES AND RESPONSIBILITIES:
Under the direct supervision of the clinician, department supervisor or designee, assists in providing clinical care to office patients
Manages clinicians' daily schedule and patient flow to expedite care and maximize clinical time
Greets and escorts patients to exam rooms
Obtains relevant information and takes vital signs as indicated (i.e. height, weight, blood pressure, heart rate*** respiratory rate*** oxygen saturation).
Inputs pertinent clinical information into the electronic health record timely and with accuracy and performs a complete medication reconciliation
Assists clinicians with clinical procedures and/or additional tests specific to the department. May advise patient of preparation required for exam or additional testing and keeps patients informed of visit status, unforeseen delays and other relevant information pertaining to the patient's visit
Prepare and maintain exam rooms for patient arrivals. Clean and/or maintain inventory of supplies (medical included) and equipment throughout the practice. Notifies supervisor to order clinical supplies, clinical equipment and pharmaceuticals as appropriate
Under the supervision of a physician, administers routine injections when delegated, and documents in real time and with accuracy
Ensures telephone calls are answered timely and clinicians receive necessary information
Coordinates care when clinicians are not immediately available, ensuring that telephone calls are triaged appropriately per established protocols
Assists in resolving patient concerns by acting as an advocate, as appropriate
Participates in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care
Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills
Maintains patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA
Provides clerical/office support as necessary (i.e. scheduling appointments, greeting and registering patients, scanning incoming medical records and paperwork, preparing medical records, answering phone calls and taking messages, faxing, etc.)
Ability to float to other MACC practices when required
Performs other work-related duties and activities as assigned or requested
Assists with the assessment of patient needs and coordinates care under the direction of the clinician
Verifies and implements clinician's orders for testing and/or procedures (EKG's, dressing changes, spirometry, Holter monitors, etc.)
Provides effective and evidence-based patient and family teaching, using health promotion and health teaching methods in collaboration with the patient's values, beliefs, health practices, developmental level, learning needs, readiness and ability to learn, language preference, spirituality, culture and socioeconomic status
Triages walk-in patients per established protocols
Maintains communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery
RN - EDUCATION/EXPERIENCE/TRAINING:
Ability to read, write and communicate in English
Graduate of an accredited school of nursing
Currently licensed as a Registered Nurse in the Commonwealth of Massachusetts
Basic Life Support Certification for Health Care Providers
Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)
Minimum of two years' experience in a clinical setting preferred